When purchasing goods, you (referred to as both “you” and “the Customer”) enter a legally binding contract with the Startin Tractors Ltd (referred to as “us”, “Startin Tractors Ltd” or the “seller”). It is our duty to make you aware of the conditions you are accepting when you place an order.

Your Rights:

Startin Tractors Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This ensures we are providing our customers with a fair, honest and professional service and that we meet our legal obligations as an online seller. To learn more about the Distance Selling Regulations, please visit:
https://www.gov.uk/online-and-distance-selling-for-businesses

Our Terms and Conditions do not affect your statutory rights.

International Orders

Startin Tractors ship worldwide. Our website has a built in IP address recognition system which automatically detects your country and displays prices with or without Value Added Tax depending on your location. So, customers located outside the European Union, living in the Channel Islands or other tax-free areas will have prices displayed without VAT and billed as such. Please check the flag shown in the top right-hand corner of your screen matches your location.

You will be able to see the postage price for your order before proceeding with the payment stage of the checkout box once you have provided your shipping address. If we are unable to ship to your country, you will be made aware of this during this stage of the checkout process. Please be aware that we are unable to send to 'PO Box' addresses. If we are unable to provide an automatic postage option for your location, then please get in touch and we will see if we can help source a shipping method manually.

All our products are charged using our local currency British Pounds Sterling (GBP). Please confirm with your card provider before purchasing whether they have any foreign currency or payment charges before placing your order should you not have a UK bank account.

Please note: International customers may have import fees and/or taxes added to their deliveries by your country's customs office when entering the destination country - this is why we remove UK sales tax of 20% for all non-UK orders on our website (price excluding VAT).

Returns information (All products)

When returning items, please include a returns form that can be found below. This will increase the speed and efficiency with which we can deal with your return and/or refund.

https://www.startintractors.co.uk/returns.pdf

Distance Selling Regulations give you the right to return an order and any goods that may already have been dispatched for up to 14 days from receipt date. You do not have to give any specific reason for the return of such goods, even if you've ordered the wrong thing or you simply don't like what you've ordered that's fine! We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they're not what you expected.

Our 'late' returns policy allows you to return an item at any time (we've even taken returns on products purchased over a year ago!), however we reserve the right to levy a charge of 10% of the total value of the goods returned if the 14 day deadline is passed.

Further to this, any items which are believed to be faulty are covered by your short-term right to reject, and may be returned within 30 days of receipt. Please contact us before returning your order/items if you wish to do this.

All returns are subject to the below terms:

- Goods must be saleable as new items; that is, in the same condition you would expect to receive the item had you bought it new. If you can also return the original packaging, that would be great please.
- Goods must not be fitted or used (this also includes the absence of any marks from fitting/checking the product).
- Goods must not be modified or personalised (such as respraying).
- We are not able to refund postage and packaging charges, both from and to ourselves, under any circumstances excepting a mistake on our part (such as posting you an incorrect item).
- If your order was sent with free items you must also return these if the goods you send back reduce the overall order value under the free item threshold. If you do not send these back, your refund amount will be reduced by the full retail value of the free items.
- International returns must be marked as 'RETURN - FAILED SALE' on any customs documentation. If there are any customs fees to pay, we will deduct these from your refund/credit.

If a customer refuses a delivery and the seller is subsequently charged a returned goods fee, the total of this fee will be deducted from the refunded amount.

Return of: New items

There is no need to contact us before you make a return, however in many cases we are able to help with your issue and prevent the need for a return, so if you are at all in doubt don't hesitate to get in touch. If you do need to send your items back, please use our https://www.startintractors.co.uk/returns.pdf as it will ensure your return is dealt with as quickly as possible. We recommend using a recorded service when you send items back as it requires a signature on arrival.

Return of: Special Order Items

These are still eligible for a refund, but there is 10% fee (10% of the value of the special order item). This will be taken from your refund. If you require an exchange, we may choose to wave the fee, depending on the individual circumstance. Please contact us if you're unsure.

Return of: New items returned because we have posted you the wrong part

If we have sent you a part which is different to what is listed on your invoice we will be more than happy to make an exchange and pay your Second Class Recorded postage (or Standard Parcels for larger items) costs for returning the item. If you wish to use a faster service to return the items that is no problem, although we will only re-imburse you for the amount a 2nd Class/Standard Parcels delivery would cost.

Return of: Complete shipments because of an incorrect address being specified, or nobody being available to sign for your parcel:

We can either re-send your parcel (with updated address if necessary) which will require you to pay for delivery again, or we can take the items back into our stock and refund you minus our costs for receiving the parcel back. In either of the above cases we have done everything instructed in order to try and deliver your parcel, so it is not our fault should it be returned.

In the rare case that any of the items in your order are incorrect, missing or damaged:

Firstly, please accept our apologies! We ask that you, the customer, informs Startin Tractors Ltd of any mistakes within three working days of receiving the order. If you do not contact us within this time then we will assume that everything on your order is correct.

Any externally damaged packages must be signed as 'Damaged' with the carrier upon delivery; failure to do so will greatly reduce the chances of any successful claim for loss or damage against our delivery companies

All returns should be made to the following address:
Returns, Startin Tractors Ltd, Ashby Road, Twycross, Nr Atherstone, Warwickshire, CV9 3PW

As always, if you have any questions or comments, or require further information, please do not hesitate to contact us.

Liability

Except when required by law, Startin Tractors Ltd will not be liable to you for any indirect or consequential loss, damage, or expenses (including loss of profits, business or goodwill) and we shall have no liability to pay any money to you by compensation.

Guarantee and Warranty

All products are covered by a full manufacturer’s warranty, the period of which varies according to the product. The warranty period starts from the date of purchase and some are conditional on the product being serviced at the recommended intervals by an approved dealer. The warranty covers faults, which may occur due to faulty components or workmanship but excludes consumable products, fair wear and tear or defects caused by accident, neglect or misuse.

In the event of a warranty claim, please return the products as per the returns procedure above.

Warranty – New goods

The liability of Startin Tractors Ltd is limited to the liability of the manufacturer to Startin Tractors Ltd under the warranty given by the manufacturer to us, a copy of which is available for inspection.

Warranty – Used goods

The liability of Startin Tractors Ltd is limited to the provision of the warranty certificate (if any) provided to the Customer and is subject to the conditions thereof.

Save as aforesaid all other warranties and conditions express or implied whether under common law statute or otherwise and every form of liability for loss or damage direct or consequential or any accident resulting from defective materials faulty workmanship or otherwise is expressly excluded.

Any work carried out during the warranty period will be invoiced at the end of the period less the warranted amount, and the Customer must pay the balance.

No warranty work will be carried out until payment has been made for the goods in full.

The manufacturer reserves the right to alter the specification without notice and Startin Tractors Ltd accepts no liability for such changes.

Pricing

Our website has a built in IP address recognition system which automatically detects your country and displays prices with or without Value Added Tax depending on your location. So, customers located outside the UK, living in the Channel Islands or other tax-free areas will have prices displayed without VAT and billed as such. Please check the flag shown in the top right-hand corner of your screen matches your location.

While we, Startin Tractors Ltd, do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.

Discount Codes and Promotions

From time to time, we release discount codes and other promotions such as through our website or social media.

All discount codes cannot be applied retrospectively, and may be withdrawn at any time. We will usually state how long the offer lasts at the time the discount code is released.

Codes and promotions can only be used against in-stock items, and in certain cases may not be combined with other special offers (including free items).

Any discounts offered are not applicable to Gift Vouchers or trade orders.

Payment Options

The accepted payment methods are listed below. To check the current exchange rate you can visit https://www.xe.com.

We require international customers to pay all bank transfer fees when sending a bank transfer.

Please contact us if you need any information regarding exchange rates, postage, or extra fees.

Credit/Debit Cards (UK orders):

Installed here at Startin Tractors is an online credit/debit card payment facility powered by Lloyds.

For UK online orders we accept most major credit and debit cards (including Visa Electron and Solo, but excluding American Express). When ordering online, you will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect (telephone orders), or our website will display an error message should an internet order not complete fully.

All hosting of payment pages is done using Secure Socket Layer (SSL) Security to maximise safety and security throughout your transaction. Please note that, for internet orders, we cannot guarantee the exact time or date payment will be taken from your account, if you wish for your payment to be taken immediately please inform us at the time of ordering as this is an extra manual process.

Please note that Debit/Credit card payments over the phone cannot be accepted for international orders as our card system can only match UK addresses to transactions.

Bank Transfer, Bank Deposit:

If you wish to pay by bank transfer, please make your order online and at the final stage 'Save order for telephone payment'.

From here, telephone us to confirm we have received the order and let us know which payment method you will be using to pay.

Credit/Debit Cards (International orders):

The process integrates into our website and is very simple to follow, but if you do require any more help don't hesitate to contact us. Payments made in GBP will have an exchange rate applied from your currency, this is dictated by your bank and calculated at the time of the transaction.

Bank Transfer (International orders):

International Balance Transfers are subject to fees and the customer is responsible for paying all
these fees, this is added as an automatic surcharge of £11.00 when you select Bank Transfer
payment at checkout. We recommend using one of the other two payment options (Debit / Credit
Card, where possible as we do not charge any extra for this (your bank may charge you international
transfer fees) and they are faster than Bank Transfer. If paying with Bank Transfer, the stock is
allocated to you when we receive payment, not at the time of making the order. Please contact us
for Bank details.

Failed Online Orders:

All online orders which cannot be fully processed for any reason are given a unique reference number at the end of your checkout. This message also includes our telephone number and asks you to call us to complete your order. This system is in place to protect you from card fraud, such as someone using your card details to have items sent to their address.

All successful online orders are automatically confirmed by email, to the address entered during the checkout phase. If you do not receive this email (check your 'Spam' mailbox too), please give us a call - it is another indication that your order has not been completed successfully. This email is also written confirmation of your order, just in case you encounter any problems.

In most cases where an order fails, our card system deducts the order amount from the available balance on your account (in case the transaction is approved shortly afterwards) but money is not removed from your actual balance until it has been accepted by ourselves by manually approving the transaction. We strongly recommend contacting us if you experience a failed order - it may be possible for your account balance to be temporarily reduced and, of course, we do not wish for that
to happen!

Please Note: Email is not an acceptable form of communication for failed online orders. To comply with the Terms and Conditions of our card processor (and thus process your order) we require telephone confirmation.

We are also unable to guarantee the exact date when payment for your order will be debited from your account. This is usually within 1-2 working days of your order being dispatched, but in periods when we are closed it may be longer. We cannot be held responsible for any bank charges incurred should a payment you make to us take you over your overdraft limit.

Stock Levels

The stock levels on our site are updated daily, however, any stock is checked in real-time prior to an order being placed. This means that our site should prevent you from ordering any out of stock items.

In the rare event of a problem with availability of a product marked 'In Stock', we will contact you, usually within 1 working day. You may then wish to cancel the order, wait until the item becomes available, or order a suitable replacement.

Out of Stock Items:

There are times when items become temporarily out of stock and these items are marked as such in the site.

'On Order' means the item is not in stock, but we have ordered it from our suppliers and are waiting for it to arrive (this can take anything from 1 day to 8 weeks). Startin Tractors Ltd accepts no liability for delays in delivery or receiving stock due to manufacturer shortcomings or loss in transit.

'Sold Out' means that our supplier no longer makes this product or we have stopped selling it, so it will not become available for purchase again in the future.

Wholegoods and non-web shop orders:

Prices quoted when not for delivery from Startin Tractors Ltd stock are liable to alteration and must be those ruling at the time of delivery. Should there have been a prepayment then this will be deemed to be only a part payment, the balance being payable when the Manufacturers invoice is to hand.

All prices and contracts are for immediate payment, unless otherwise stated and must be paid for on or before delivery, All H.P. agreements are to be completed before delivery.

Any used goods offered by the Customer in part payment shall be deemed to be in good condition and free from faults, cracked blocks, frost damage, etc., and shall be in fair working order, suitable to be put to work, excepting those faults detailed on the order. Such goods must be available at time of delivery, otherwise, the allowance price must be adjusted in favour of Startin Tractors Limited

Ownership of products

All products supplied to the customer remain the property of Startin Tractors Ltd until final payment of all sums owing in respect of those products has been received in full by us.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell. Although we aim for every picture and description to be 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused, subject to our refunds policy). To the fullest extent permitted at law we shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on the site.

Site Usage

We, Startin Tractors Ltd, disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Office Hours

The telephone at Startin Tractors Ltd is open between the hours of 8am and 5pm Monday to Friday.

A response cannot be guaranteed outside of these hours. The office is closed on national holidays.

Privacy

Your privacy is of the upmost importance to us. To find out how we use your data, your rights and how to amend the personal data we hold about you, please refer to our separate privacy policy that can be found below:
https://www.startintractors.co.uk/privacy

Cookies

Our website uses cookies to store data that tells us how you like to use the website, if you restrict cookies then this may remove some of the functionality of our website. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit https://www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Our full cookie policy can be found here:
https://www.startintractors.co.uk/cookies

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the products ordered then the customer's liability will be limited to the value of the products already
supplied together with any associated delivery charges.

Complaints

Any complaint can be communicated directly to Startin Tractors Ltd. We will endeavor to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Copyright Information

All pictures, material, code, intellectual property and descriptions are the property of either Startin Tractors Ltd, or has been supplied with permission from one of our suppliers. No content on this site may not be copied or used without our prior permission.

Company Information

Address: Startin Tractors Ltd, Ashby Road, Twycross, Nr Atherstone, Warwickshire, CV9 3PW
Phone: +44 (0) 1827 880088
VAT Registration Number: GB 313980754
Private Limited Company Number: 1381670

Please contact us if you require our bank details for internal transfers.

Changes

From time to time it may be necessary to make updates or changes to our terms and conditions and as such we reserve the right to make these amendments without notice. Amendments will take effect when published on this website. Please check this page regularly for changes. Access to or use of this website, or orders placed following any amendment to these Terms of Use, confirms your agreement to be bound by the updated version of these Terms and Conditions.

Our terms and conditions were last updated on 8th December 2021